How we help
- User onboarding and offboarding within Microsoft 365 and Entra ID.
- License assignment, reclamation, and review of unused or unnecessary subscriptions.
- Routine mailbox, alias, shared mailbox, group, and access administration.
- Routine administration of Teams, SharePoint, and OneDrive within the agreed scope.
- Service-health review, request triage, and relevant vendor coordination.
- Administration and monitoring of agreed security controls supported by your licenses.
Your subscriptions and our management
You own your Microsoft tenant and purchase Microsoft subscriptions directly. Our service covers agreed administration and support. We identify licensing prerequisites when a requested capability requires a different Microsoft plan.
Clear support boundaries
Microsoft 365 tenant administration is distinct from desktop, hardware, printer, local-network, and unrelated application support. We define how issues are investigated and handed over when they extend beyond the managed service.
Migrations, tenant consolidation, major SharePoint redesigns, and substantial security or device-management deployments are separately scoped through Professional Services.
Getting started
We review your tenant, licenses, priorities, and administrative requirements, then agree access, service scope, and onboarding work.
Do you need replace your IT team? No. We can complement your internal team or take responsibility for the supported services through a fully managed relationship.
Are Microsoft licenses included? Under the proposed model, Microsoft subscriptions are purchased directly by the customer.
Security in everyday collaboration
We implement and maintain the agreed identity, access, email, and collaboration safeguards in your Microsoft 365 environment. This can include MFA and conditional access, privileged-role review, mailbox protection, and Teams, SharePoint, and OneDrive sharing controls.
We configure relevant alerts and review supported security findings, investigate suspicious activity, and coordinate approved remediation during your service hours. Access changes, exceptions, and unresolved risks are tracked rather than left as one-time setup tasks.
Security is part of our management approach. Where a control requires a different Microsoft license, we identify the gap and help implement the agreed protection. Our work follows a NIST CSF 2.0-aligned approach.
Choose your management relationship
Choose how much daily responsibility you want to retain. With self-directed services, you lead routine activity with guidance and AI-assisted support where available, escalating unresolved issues to a human by email or chat. With Fully Managed IT Services, our team performs the agreed daily work and provides human-led support during your contracted hours.
Security remains part of both approaches. Portal-based AI support is in development; available support channels and capabilities are confirmed in your agreement. Local devices, local networks, and after-hours support are outside our current managed offering.