How we help
- Hosted PBX operation and standard configuration.
- Auto attendants, call routing, ring groups, queues, and voicemail.
- Routine extension and configuration changes within your service agreement.
- Platform and calling-issue triage, including carrier coordination where needed.
- Defined capacity and usage reporting.
- Assessment and configuration of optional AI voice workflows.
AI voice where it serves a purpose
An AI voice assistant may help answer routine questions, gather inquiry information, or route callers. We agree its knowledge, permitted actions, escalation path, and usage arrangements before deployment.
Clear capacity and usage terms
Extensions, external concurrent calls, numbers, calling minutes, and AI usage are different service components. We explain the applicable allowances and additional charges in your proposal. International calling, messaging, recording, and specialized integrations require explicit scope.
Getting started
We review your numbers, existing call flows, locations, users, and capacity needs. Number migration and implementation requirements are agreed before service changes begin.
Customer networks, internet connections, handsets, and other endpoints can affect calling quality. We identify which responsibilities sit with zephyrcloud and which require coordination with your other providers.
Security for your calling platform
We secure PBX administration and service access, configure agreed calling restrictions and fraud controls, and review relevant platform events and unusual calling or usage patterns. Changes to routes, permissions, and recording access follow the agreed approval process.
When enabled, messaging is subject to sender registration, consent, anti-spam controls, and appropriate restrictions. We investigate supported voice-security findings and coordinate carrier action during agreed service hours. These activities form part of our security and compliance approach.
Choose your management relationship
Choose how much daily responsibility you want to retain. With self-directed services, you lead routine activity with guidance and AI-assisted support where available, escalating unresolved issues to a human by email or chat. With Fully Managed IT Services, our team performs the agreed daily work and provides human-led support during your contracted hours.
Security remains part of both approaches. Portal-based AI support is in development; available support channels and capabilities are confirmed in your agreement. Local devices, local networks, and after-hours support are outside our current managed offering.