An established foundation and an expanding capability
Our experience in Microsoft 365, Azure, and hosted business voice provides a foundation for the services organizations use every day. We are building on that foundation with business applications, integrations, and practical AI solutions.
That means we can help manage an existing environment, connect systems that need to work together, or develop an application around a specific business process. We begin by understanding the need and agreeing the responsibilities involved.
A clear working relationship
We believe customers should understand their technology spending and retain ownership of their core accounts. Our evolving model places Microsoft 365 and Azure subscriptions with the customer, with zephyrcloud providing the contracted management and support layer. We continue to operate hosted voice as a zephyrcloud service.
For each engagement, we define the implementation, ongoing responsibilities, support boundaries, and work that needs a separate project. This creates a clearer relationship as your organization grows or changes.
Thoughtful automation and accountable delivery
We use automation and AI to assist development, administration, analysis, and repeatable work. Permissions, review, testing, and human escalation remain part of how those solutions are designed.
Our aim is to make technology easier to use and manage, while giving you a clear understanding of what we are responsible for. Choose self-directed services with guidance and human escalation, or a fully managed relationship where our people own the agreed day-to-day activities.